Brumellan™ is operated by Tianjin Shenyan Lianwai Technology Co., Ltd.
Legal Company Name: Tianjin Shenyan Lianwai Technology Co., Ltd.
Business Address: Room 101, West Building, No. 437 Jingjin Highway, Beicang Town, Beichen District, Tianjin
Legal Representative: Liu Bo
Customer Support Email: service@brumellan.com
Shipping Policy
Effective Date: October 2026
Brumellan™ is committed to providing customers with clear and understandable shipping information.
This Shipping Policy explains the general delivery process, estimated transportation timeframe, shipping communication methods, and customer support procedures related to delivery.
Our goal is to provide customers with transparent delivery expectations and reliable assistance throughout the shipping experience.
Shipping Overview
Brumellan™ manages shipments through organized delivery procedures designed to provide customers with a smooth and dependable service experience.
Delivery time may vary depending on destination, transportation conditions, and circumstances outside normal operational control.
Customers are encouraged to review the estimated shipping information below for general guidance.
Estimated Shipping Time
The estimated shipping timeframe is:
3–7 business days.
Delivery times may vary depending on:
• Delivery destination.
• Transportation conditions.
• Local delivery procedures.
• Unexpected external circumstances.
The estimated timeframe represents a general expectation and does not guarantee a specific arrival date.
Shipping Information Updates
When shipment information becomes available, customers may receive relevant updates through available communication channels.
Customers with shipping-related questions may contact:
Customer Support Email:
Our support team reviews shipping inquiries and aims to provide assistance within:
3 business days.
Tracking Assistance
If tracking information is available, customers may use the provided details to follow shipment progress.
If tracking information remains unchanged for an extended period or a delivery concern occurs, customers should contact Brumellan™ with relevant information.
Our team will review available details and provide appropriate assistance.
Delivery Delays
Although Brumellan™ works to support reliable delivery services, delays may occasionally occur due to circumstances outside reasonable control.
Possible causes may include:
• Transportation interruptions.
• Weather conditions.
• Regional delivery delays.
• Unexpected logistics situations.
When a delivery concern occurs, customers are encouraged to contact our support team for assistance.
Incorrect Delivery Information
Customers should ensure that delivery information provided during communication is accurate.
If incorrect or incomplete information affects delivery progress, customers should contact Brumellan™ as soon as possible.
Our team will review available information and provide guidance based on the specific circumstances.
Missing or Delayed Packages
If a package appears delayed, missing, or shows unusual delivery information, customers should contact:
Please provide relevant details to help our team review the situation efficiently.
Brumellan™ is committed to handling delivery concerns responsibly and providing customers with appropriate support.
Customer Support Information
Brand Name: Brumellan™
Legal Company Name: Tianjin Shenyan Lianwai Technology Co., Ltd.
Business Address: Room 101, West Building, No. 437 Jingjin Highway, Beicang Town, Beichen District, Tianjin
Legal Representative: Liu Bo
Customer Support Email: service@brumellan.com
Customer Service Phone: +86 15779543292
Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM