Brumellan™ is operated by Tianjin Shenyan Lianwai Technology Co., Ltd.
Legal Company Name: Tianjin Shenyan Lianwai Technology Co., Ltd.
Business Address: Room 101, West Building, No. 437 Jingjin Highway, Beicang Town, Beichen District, Tianjin
Legal Representative: Liu Bo
Customer Support Email: service@brumellan.com
Return Policy
Effective Date: October 2026
Brumellan™ is committed to providing customers with a clear, understandable, and responsible return experience.
This Return Policy explains the conditions, procedures, and service standards that apply when customers request a return through the Brumellan™ website.
Our return process is designed to provide customers with a straightforward way to communicate concerns and receive appropriate assistance.
Return Period
Customers may request a return within:
30 days after delivery.
Return requests submitted outside this period may not be eligible unless otherwise reviewed and approved by Brumellan™.
Customers are encouraged to contact our support team promptly after identifying any product-related concerns.
Return Requirements
To support an efficient return review process, returned products should generally meet the following conditions:
• The return request is submitted within the applicable return period.
• The product remains in suitable condition for evaluation.
• The product has not been intentionally damaged, modified, or improperly handled.
• Original packaging, accessories, and included materials should be retained when applicable.
Brumellan™ reviews each return request individually and provides guidance according to the specific circumstances.
How to Request a Return
Customers who wish to request a return should contact:
Customer Support Email:
Please include:
• Customer name.
• Contact information.
• Product information.
• Reason for the return request.
• Supporting details or images when necessary.
Our customer support team reviews return requests and aims to provide assistance within:
3 business days.
Return Confirmation Process
Customers should contact Brumellan™ before sending any product back.
After reviewing the request, our support team will provide applicable return instructions.
This process helps ensure that return requests are properly identified and handled efficiently.
Return Shipping Responsibility
For preference-based returns, customers may be responsible for applicable return shipping costs.
Preference-based returns may include:
• Personal preference changes.
• Selecting an unsuitable product.
• No longer requiring the product.
If a product arrives damaged, defective, incorrect, or significantly different from the provided product information, Brumellan™ will review the situation and provide an appropriate solution.
Possible solutions may include:
• Return assistance.
• Replacement support.
• Refund solution.
Damaged or Incorrect Products
If customers receive a product that is damaged, defective, incorrect, or does not match the provided product information, customers should contact Brumellan™ as soon as possible.
Please provide:
• Product details.
• Description of the issue.
• Supporting information or images when available.
Our team will review the request and provide suitable assistance based on the situation.
Refund Processing
Once a return has been approved and the applicable return process has been completed, refunds are generally processed within:
7–10 business days.
The actual processing period may vary depending on the completion of the return review and related procedures.
Customer Support Information
Brand Name: Brumellan™
Legal Company Name: Tianjin Shenyan Lianwai Technology Co., Ltd.
Business Address: Room 101, West Building, No. 437 Jingjin Highway, Beicang Town, Beichen District, Tianjin
Legal Representative: Liu Bo
Customer Support Email: service@brumellan.com
Customer Service Phone: +86 15779543292
Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM