FAQ

Brumellan™ is operated by Tianjin Shenyan Lianwai Technology Co., Ltd.

Legal Company Name: Tianjin Shenyan Lianwai Technology Co., Ltd.
Business Address: Room 101, West Building, No. 437 Jingjin Highway, Beicang Town, Beichen District, Tianjin
Legal Representative: Liu Bo
Customer Support Email: service@brumellan.com

This FAQ page provides general information about Brumellan™, including our brand operation, customer support process, shipping information, return service, and common questions.

Brumellan™ aims to provide customers with clear answers and convenient assistance through transparent communication and reliable service procedures.

What is Brumellan™?

Brumellan™ is a brand operated by Tianjin Shenyan Lianwai Technology Co., Ltd.

We focus on creating a professional online experience by providing customers with organized information, accessible support channels, and clear service guidance.

Our goal is to maintain a dependable connection with customers through responsible communication and consistent service standards.

Who operates the Brumellan™ website?

The Brumellan™ website is operated by:

Tianjin Shenyan Lianwai Technology Co., Ltd.

Brumellan™ is the brand name used by Tianjin Shenyan Lianwai Technology Co., Ltd. for its online operations.

The company is responsible for website management, customer communication, and maintaining the service information provided through this platform.

How can I contact Brumellan™ customer support?

Customers can contact Brumellan™ through the following official channels:

Customer Support Email:

service@brumellan.com

Customer Service Phone:

+86 15779543292

Customer Service Hours:

Monday to Friday, 8:00 AM – 10:00 PM

Customer Support Response Time:

Within 3 business days

How long does shipping take?

The estimated shipping timeframe for Brumellan™ orders is:

3–7 business days.

Shipping time may vary depending on delivery destination, transportation conditions, and other external circumstances.

Customers who need assistance regarding shipping information may contact our support team.

Can I request a return?

Yes.

Customers may request a return within:

30 days after delivery.

Return requests should follow the conditions described in the Brumellan™ Return Policy.

Customers should contact Brumellan™ customer support before sending any product back.

How do I request a return?

Customers who need to request a return may contact:

service@brumellan.com

Please provide:

• Customer name.

• Contact information.

• Product information.

• Reason for the return request.

• Relevant supporting details when necessary.

Our support team will review the request and provide further instructions.

How long does refund processing take?

Approved refunds are generally processed within:

7–10 business days.

The actual processing period may vary depending on the completion of the return review process and related procedures.

What if I receive a damaged or incorrect product?

If a product arrives damaged, defective, incorrect, or significantly different from the provided product information, customers should contact Brumellan™ customer support.

Please provide:

• Product details.

• Description of the issue.

• Supporting information or images when available.

Our team will review the situation and provide appropriate assistance.

Does Brumellan™ protect customer information?

Yes.

Brumellan™ respects customer privacy and handles information according to our Privacy Policy.

We maintain responsible information practices designed to support website operation, customer communication, and service improvement.

Where can I find Brumellan™ policies?

Customers may review the following Brumellan™ policies:

• Privacy Policy.

• Shipping Policy.

• Return Policy.

• Terms of Service.

• Terms of Use.

These pages provide additional information about our website services and customer support standards.

FAQ